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Archived News

2015 North of England Excellence Awards - Winners Announced

November 2015

2015 North of England Excellence Awards Winners North of England Excellence Award      JRI Orthopaedics Business of the Year                              JRI Orthopaedics Achievement Award                               University of Bradford... Read more »

Benefits of Lean Six Sigma for small businesses

November 2015

Lean Six Sigma is a way of achieving operational excellence, with a particular focus on reducing waste in eight different areas. Put briefly and simply, 'six sigma' is about using stable processes with less uncertainty, so that your output is within your target... Read more »


September 2015

The forthcoming North of England Excellence annual awards ceremony offers a unique opportunity in the regional business calendar, says chief executive David Teale. This year’s event will be staged at the Royal Armouries in Leeds on Thursday, November 19. David says the... Read more »

The Benefits of Lean Six Sigma Training

September 2015

When businesses are inefficient, costs spiral, quality falls and the customer experience suffers. Lean Six Sigma is about process improvement – about improving the way things get done. It’s about giving people the skills they need to tackle problems, deliver better service... Read more »

Finalists Announced for 2015 Awards

September 2015

The finalists for this year’s North of England Excellence Awards feature companies involved in sectors ranging from transport, technology and utilities to housing, health and social care. Among those vying for accolades at the 21 st annual awards ceremony in November will... Read more »


September 2015

The Chief Executive of Leeds City Council will be the keynote speaker at this year’s North of England Excellence Awards.   Tom Riordan will address an audience of around 400 business leaders at the event, which will be staged at the Royal Armouries in Leeds on Thursday,... Read more »

Could you be NoEE's new Director of Education and Training?

September 2015

NoEE is now looking to appoint a Director of Education and Training following the annoucement of Dave Rusk's impending retirement.  If you are interested in applying for this position  Follow this link  for the candidate brief and to find out more about this exciting and... Read more »

Dave Rusk set to retire after 15 years with NoEE

August 2015

Dave Rusk, North of England Excellence’s (NoEE) Director of Education and training has announced that he is to retire after over 15 years’ service with NoEE and its predecessor Excellence North West (ENW). Dave said “Working with ENW and NoEE has been a fantastic... Read more »


July 2015

A director of the Confederation of British Industry has been appointed as the new chief executive of North of England Excellence. Andrew Palmer, 49, will take up his new role in October as the successor to David Teale, who is standing down after eight years in the post.... Read more »

Unique Support for Nugent Care

June 2015

NoEE is providing innovative and customised support to accelerate the EFQM based improvement journey of Nugent Care, one of the more recent additions to the ranks of joint NoEE/BQF members.   Nugent Care is a charity offering a diverse range of support to adults... Read more »

NoEE CEO to Stand Down

May 2015

The chief executive of North of England Excellence is standing down after eight years in the post. The hunt is under way to find a successor to David Teale, who has led the not-for-profit organisation since April 2007. The new chief executive is expected to be in post... Read more »

Tram means time for Trafford to invest in business improvement training

May 2015

As a sizeable city, in the past it has been easy to think of Manchester as a collection of isolated business communities, but continued development of the city's internal transport links make it important to take a broader view of business improvement training. One example... Read more »

NoEE Leadership Conference can help ensure employee engagement

May 2015

It's difficult knowing how to make sure employee engagement levels in your organisation are high, but the upcoming NoEE Leadership Conference on June 11th is a good place to start. The business event in Leeds has the title 'Creating an Engagement Culture - The Leadership... Read more »

URENCO to sponsor Sustainability Award

April 2015

The 2015 North of England Excellence Special Award for Sustainability will once again be sponsored by URENCO. It is the 11 th consecutive year that the company has supported the award, which is part of the North of England Excellence Awards and which recognises achievements... Read more »

Lab-like data centres can improve business performance

April 2015

Attempts to improve business performance in the years to come could begin in the data centre, which business analyst Gartner suggests will be more like a forensic laboratory in companies that adopt best practices. With the rise of trends like Big Data and the Internet of... Read more »

Removing gender bias to attain operational excellence

April 2015

Achieving operational excellence, you might think, is simply a matter of hiring and promoting the best candidates - but could one appointment have a knock-on effect when you next have roles to fill? Research from the USA has revealed an unexpected gender bias at the... Read more »

Why you might hear repetition in leader workshops

April 2015

Leader workshops are carefully planned and structured - so why do you sometimes hear the same principles repeated several times in the course of a session? It's no accident; repetition can help to make sure the key messages stick in the minds of those who attend, and it's... Read more »

Merseyrail to sponsor Business of Year award

March 2015

Merseyrail – the only company to have won our Business of the Year award twice – is to sponsor this year's award. Merseyrail won the title at the 2011 North of England Awards and again at the 2014 awards in recognition of its achievements. Since taking over rail... Read more »

Liar's Dice: BQF suggests gambling on dishonesty

March 2015

The latest British Quality Foundation blog post on the BQF Innovation Blog makes an unusual suggestion: encourage your staff to lie. Article author Paul Sloane explains that research at Harvard Business School and Marshal Business School has linked lying with creativity.... Read more »

New centre will bring Lean Six Sigma to a wider audience

March 2015

A new initiative by North of England Excellence aims to bring Lean Six Sigma techniques to a wider business audience. It has joined forces with the consultancy Process Insight to launch the Lean Six Sigma Centre of Excellence, which will offer training, consultancy and... Read more »

Getting better all the time: How to take your business from good to great

March 2015

By Dave Rusk, Training and Education Director at North of England Excellence We all want to improve and grow our business. For most companies, that means starting a new initiative from time to time – perhaps to boost sales, improve efficiency, give customers a better... Read more »

EFQM training for the north of England

February 2015

This month, the European Foundation for Quality Management is hosting a webinar focusing on EFQM training - including how to find training that suits your needs. Clearly not everybody has the option of just jetting over to Brussels for the day, and that is why EFQM works... Read more »

Running up that hill: How leadership training courses can get you to the top

February 2015

Leadership training courses will help you to understand that effective leadership is not just about the individual, but is also about getting the best out of a team. In pursuit of that point, management researchers at Columbia Business School have analysed the outcomes of... Read more »

6 Ways to Improve Employee Engagement

December 2014

Levels of employee engagement are notoriously low in many businesses. However at East Coast - the publicly-owned company which operates high-speed passenger services on the main line between London, Yorkshire, the North East and Scotland - they have been increasing year on... Read more »

Staff drive innovation at Siemens Congleton

December 2014

At Siemens Motion Control in Congleton, success is being driven by motivated employees, delegates on the Sharing Best Practice Tour discovered. They were given an insight into the plant by Jason Speedy, Head of Operations. Almost every worker has made and implemented at... Read more »

Singapore student wins total quality prize

December 2014

A Singapore-based manager is the winner of this year's prize for students on Sheffield Business School's MSc in Total Quality Management. Helen Roberts is Group System and Process Manager with Cape, which provides industrial services to plant operators and construction... Read more »

Rail operator is North of England Excellence winner

November 2014

A rail operator which has transformed its business over the past ten years was the overall winner of the 2014 North of England Excellence Awards. Merseyrail is the first company to have been named Business of the Year for a second time - it also won the title in 2011. The... Read more »

Finalists named for BBC Digital Excellence Award

October 2014

Three digital agencies and a hosting provider have been named as finalists in the inaugural BBC Digital Excellence Award. Enjoy Digital, KMP Digitata, Visualsoft and UKFast are all in the running for the award, which is supported by the BBC and aims to recognise the use of... Read more »

The 3 keys to everlasting customer loyalty

October 2014

Chris Daffy reveals the simple yet surprisingly effective principles which keep customers coming back. I've now been teaching companies about customer service for almost 20 years - and I still love it. That's because I'm convinced it's worthwhile, as getting it right can... Read more »

BSI is key sponsor of 2014 awards

October 2014

BSI - the UK's national standards body - has been named as the principal sponsor of the 2014 North of England Excellence Awards. BSI's Director of Compliance and Risk Frank Lee will be a guest of honour at the awards ceremony on 13 November at The Royal Armouries, Leeds... Read more »

Finalists announced for #noeeawards2014

October 2014

A company which carries out conveyancing searches for house buyers, a logistics business, a rail operator, a local authority and a manufacturer of artificial hip joints have been named as finalists in the 2014 North of England Excellence Awards. Safe-Move which is part of... Read more »

BBC supports new Digital Excellence Award

September 2014

A new award supported by the BBC aims to recognise the use of digital innovation and social media by organisations in the North of England. The Digital Excellence Award is part of the North of England Excellence Awards and will be presented by Adam Parsons, presenter of... Read more »

Northern finalists in running for national awards

August 2014

Five organisations from the North of England are in the running to achieve recognition at a national and European level. Siemens Motion Control  of Congleton and  One Vision Housing  of Bootle are amongst eight organisations in the finals of the EFQM Excellence Awards.... Read more »

How to deal with an ageing workforce

August 2014

With the average age of workers on the rise, workplace health is likely to assume greater significance in the future. Ian May, Business Excellence Consultant with Siemens GB&I and an assessor with the European Excellence Awards, shares some examples of best practice.... Read more »

Danger – statistics at work

June 2014

When data is misused or misunderstood, targets can become an end in themselves, warns Dave Rusk (pictured) of North of England Excellence. Here he gives some advice for leaders on the sensible use of statistics. It seems fairly obvious to state that measures, targets and... Read more »

Two new board members for NoEE

June 2014

North of England Excellence has appointed two senior business figures to strengthen its board of directors. Alex Hynes (pictured top left) is Managing Director of Northern Rail, the UK’s biggest train operator, while Ian May is Business Excellence Consultant at Siemens... Read more »

Seven things we can learn from Chester Zoo

May 2014

As the UK’s second largest paying visitor attraction and one of the top 15 zoos in the world, Chester Zoo faces all the challenges of running a charity and a business with its mission to be a major force in conservation. Our latest Sharing Best Practice Tour revealed how... Read more »

Hip hip hooray as JRI achieves Commitment Marque

May 2014

JRI Orthopaedics, the Sheffield-based manufacturer of orthopaedic implants and surgical instrumentation, is the latest company to achieve the Commitment Marque of Excellence. The award recognises the improvements secured following a self-assessment using the on-line... Read more »

Applying lean to libraries

May 2014

Applying lean principles pioneered in the car industry have helped the UK’s national library to become more customer focused and make major efficiency savings It was Toyota which pioneered the concept of lean manufacturing and its ideas have since been copied worldwide.... Read more »

How we transformed Halewood, by JLR boss

May 2014

Building ‘inner strength’ by developing and motivating staff has been key to the turnaround of Jaguar Land Rover’s Halewood plant, according to its operations director Richard Else. At the North of England Excellence annual conference he revealed the process behind the... Read more »

The top 10 barriers to improvement

April 2014

Dave Rusk (pictured) of North of England Excellence has 20 years experience in helping companies to implement improvement programmes. Here he identifies the factors most likely to block progress - and suggests ways to overcome them Projects are derailed by pressure of... Read more »

Assessors needed for Skills Awards

March 2014

Assessors are being sought for the new Skills for Business Awards which aim to recognise excellence in skills development. North of England Excellence is managing the assessment process for the awards, which take place in Manchester on 3 July and are run by GM Chamber of... Read more »

Rail providers win recognition

March 2014

Two of the country's major rail services have been recognised for their commitment to excellence. Merseyrail  has been voted the UK's highest rated train company in a survey of 19 train providers carried out by consumer magazine Which?, making it the first rail provider... Read more »

Marque of success for After Adoption

March 2014

One of the UK's leading adoption agencies has gained the Achievement Marque, which recognises organisations striving towards excellence. Family finding and adoption support charity After Adoption used the streamlined Excellence Toolkit to identify major themes for... Read more »

New Champions of Excellence

March 2014

North of England Excellence has welcomed the first Champions of Excellence under the new scheme to recognise individuals. They are Caroline Whittam, Edith Rogers, Louise Poole, Rebecca Rathore, Daniel Vaughan, Sarah Thomas and Mark Thompson of Transport for Greater... Read more »

Lean drives success at JLR

March 2014

Lean principles have helped to eliminate waste, reduce errors and speed up delivery of parts to Jaguar Land Rover's Halewood production line. Delegates on the latest Sharing Best Practice tour learned about JLR's approach to excellence and its commitment to achieving zero... Read more »

Could you be our new head of training?

February 2014

Managers with an appreciation of quality models such as EFQM, and who want to pursue a career in operational excellence are being invited to apply for a new role as Head of Education and Training at North of England Excellence. This is an opportunity to train to become an... Read more »

CBI leader to speak at 2014 awards

January 2014

John Cridland - the Director-General of the CBI - has been confirmed as guest of honour at the 2014 North of England Excellence Awards. As leader of the CBI, John is a key spokesman for the UK's business community. John is a board member of Business in the Community and a... Read more »

How the EFQM Model helped us

January 2014

A powerful tool for driving business improvement, a way to increase employee engagement and customer feedback, and to drive sales . . . four business leaders told of their own experience of the EFQM Excellence Model at our January conference, How to Get Better All The Time.... Read more »

Double first for MerseyRail

January 2014

Merseyrail has become the first train operation to be awarded the 'Putting the Customer First' accreditation mark, the national standard for customer service. The organization gained the standard, which is valid for two years, on the first attempt. Assessors found out... Read more »

Magenta hits the marque!

December 2013

Magenta Living - the largest social housing provider in Wirral - has become the latest organisation to gain the Achievement Marque. Based in Birkenhead and formerly known as Wirral Partnership Homes, Magenta Living manages around 12,200 properties. Pete McCartney of North... Read more »

9 steps to performance success

December 2013

A long-standing awards assessor with 38 years’ experience in education and local government, Ron Matthews works for Myerscough College (pictured) which has improved its performance in recent years and whose success rates now place it in the top ten per cent of further... Read more »

School is first to achieve education marque

December 2013

Darwen Aldridge Community Community Academy (DACA) has become the first school in the country to be accredited to the North of England Excellence Education Commitment Marque. The Commitment Marque is part of the Marques of Excellence scheme. DACA successfully completed... Read more »

Water company is 2013 North of England Excellence winner

November 2013

Northumbrian Water - which provides water and sewage services for almost 3 million people – has been named as the overall winner of the North of England Excellence Awards 2013. Northumbrian Water was named Business of the Year and also won an Excellence Award. Assessors... Read more »

Two key changes in the 2013 EFQM Model

November 2013

Dave Rusk, Education and Training Director of North of England Excellence, looks at changes to two fundamental concepts which reflect today's business environment More than two decades after the EFQM Excellence Model was introduced, it continues to be relevant to the... Read more »

Housing association has best customer service in Europe!

November 2013

Wakefield and District Housing (WDH) - a Partner Member of North of England Excellence - has been named as the best business in Europe for customer service. WDH has been awarded the prize for 'Adding Value for Customers' at the EFQM Excellence Awards 2013, which recognise... Read more »

Virgin Trains tour reveals key to engaging customers

October 2013

Choosing staff with the right attitude and engaging them in the decision making process were two of the key lessons from the visit to the Virgin Trains Talent Academy, the latest in our series of Sharing Best Practice Tours. The Academy in Crewe is where Virgin Trains... Read more »

Productivity is key problem for UK, leaders agree

October 2013

Increasing workforce productivity is the major challenge for UK business, according to speakers at the 2013 Leadership Conference. Manchester City Council chief executive Sir Howard Bernstein, former Manchester Business School dean Professor Mike Luger and Simon Nadin of... Read more »

ALPLA achieves Commitment Marque

September 2013

ALPLA, a world leader in the manufacture of plastic containers, has achieved the coveted Commitment Marque of Excellence. The award is part of the  Marques of Excellence scheme  which provides a stepped approach to self-assessment and improvement. Dave Rusk of North of... Read more »

Finalists announced for North of England Excellence Awards

September 2013

The finalists for the 2013 North of England Excellence Awards have been announced. The contenders for this year’s main awards are Northumbrian Water Limited, GlaxoSmithKline, the Estates & Facilities Department at the University of Bradford, and Trent & Dove... Read more »

Welcome to Houghton plc

September 2013

Houghton plc - a global leader in industrial fluids and fluid management – is the latest business to join North of England Excellence as a Partner Member. Houghton are part of the Hinduja Group with UK manufacturing at Trafford Park, Manchester, Houghton is one of the... Read more »

Award winners reach UK and European finals

August 2013

Two partner members of North of England Excellence have won through to the finals of the European and UK Excellence Awards Wakefield and District Housing (WDH), which won the Business of the Year title at the North of England Excellence Awards in 2008 and won the UK... Read more »

JDI (Just Do It) philosophy keeps staff switched on at hip company

July 2013

A passion for continuous improvement was evident in our recent visit to the premises of medical manufacturer JRI, which was part of the series of Sharing Best Practice Tours. Continuous improvement is very much bottom up at the Sheffield plant ? which manufactures... Read more »

Sofa so good - how BBC drives excellence at Media City

May 2013

Perhaps it was the opportunity to visit the BBC sports department, or sit on the famous BBC Breakfast red sofa (pictured), but the visit to the new northern headquarters at Media City was one of the most popular Sharing Best Practice Tours to date, with tickets sold out... Read more »

Seven Steps to Superb Service

May 2013

Ted Stone, Chief Executive of Customer First, reveals his top tips for creating outstanding customer service 1. Identify your core customer groups, their needs and expectations. Although the foundation of your service delivery method should be consistent, exceptional... Read more »

Retention is now key focus for customer service

May 2013

Customers are the lifeline of any business so customer service remains a priority for many companies – but for different reasons than before. According to Customer First UK, the awarding body for national customer service standard – ‘Putting the Customer First®,... Read more »

Circular economy will keep customers coming back

May 2013

Circular economy will keep customers coming back Could rising fuel costs and commodity prices herald the end of the 'throwaway society'? According to Bradford University School of Management, businesses are under pressure to rethink their operations and there is... Read more »

Excellence model is taking off in Middle East

May 2013

Interest in the EFQM Excellence Model is growing in the Middle East, according to Dave Rusk of North of England Excellence, who has been conducting training in Abu Dhabi for managers from Etihad, the Emirates' national airline. The managers were preparing a submission... Read more »

Police Achieve High "Detection" Rates

April 2013

Lancashire Constabulary has provided 6 assessors for the 2013 North of England Excellence Awards. All were “novices” in that they had not assessed before and so underwent an intensive 2 day training course at the Police HQ at Hutton, near Preston. The NoEE Excellence... Read more »

New Partner Members

April 2013

South Yorkshire Probation Trust and Greater Manchester Fire and Rescue Service have joined the growing numbers of NoEE Partner Members. Both organisations have recently achieved internationally recognised accreditation through EFQM Levels of Excellence (R4E). David... Read more »

Fire service leads way with R4E accreditation

January 2013

Greater Manchester Fire and Rescue Service has become the first UK fire service to win accreditation to the Recognised for Excellence (R4E) standard. R4E is part of the EFQM Levels of Excellence, Europe's leading recognition programme for organisational performance. It... Read more »

Siemens and Northumbria Probation achieve R4E

December 2012

Northumbria Probation Trust and Siemens Power Transmission are the latest organisations to be accredited to the Recognised for Excellence (R4E) standard. R4E is part of the EFQM Levels of Excellence programme which is recognised throughout Europe. It allows organisations... Read more »

Business of the Year reaps benefits of awards entry

December 2012

Milliken European Airbag Products – winner of four accolades in the 2012 North of England Excellence Awards last month – believes the biggest benefits of taking part have come from implementing recommendations in the feedback report.    In addition to an Excellence... Read more »

Eastlands Homes leads the way with quality standard

December 2012

Manchester-based Eastlands Homes has become the first housing association in the UK to be accredited to the North of England Excellence Continuity Marque. The Continuity Marque is the highest of three levels in the Marques of Excellence programme and recognises... Read more »

Northern businesses celebrate UK awards success

August 2012

Two organisations from the North were amongst those celebrating success in the 2012 UK Excellence Awards. Merseyside Probation was one of the three main award winners, while St Helens & Knowsley NHS Trust took the Lean Six Sigma Award.  First TransPennine Express and... Read more »

Northern managers welcome 2013 Model

August 2012

The latest version of the EFQM Excellence Model has received a warm welcome from quality managers in the North, though they believe it remains to be seen how the changes will work in practice.  Within days of the 2013 Model being launched earlier this month, North of England... Read more »

Water company wins 5 star award

August 2012

Northumbrian Water has become the only water company in the UK to be awarded the highest level of five stars in the Recognised for Excellence (R4E) programme. R4E is part of the Levels of Excellence programme which is run by North of England Excellence in conjunction with the... Read more »

Sustainability a key focus for new MBA

August 2012

Bradford University School of Management is one of the latest organisations to join North of England Excellence.  The School will be managing the University of Bradford's world-class Sustainable Enterprise Centre , which will become a hub for research, knowledge transfer,... Read more »

7 habits of outstanding customer service businesses

August 2012

David Teale, chief executive of North of England Excellence, identifies seven factors that help ensure first-rate customer service. How does your business measure up?  Outstanding customer service businesses: Know their customer's business almost as well as the customer... Read more »

High growth boss tells how 'quality first' strategy paid off

August 2012

3P Logistics is a leading provider of ecommerce and order fulfillment services for online retailers. Here its managing director Ian Walker explains how quality has helped to drive growth within his company and why he's glad he didn't listen to his advisers. When I... Read more »

Northern businesses in UK and European award finals

July 2012

Wakefield and District Housing has reached the finals of the EFQM Awards 2012, while three other northern companies are in the finals of the UK Excellence Awards. Wakefield is the only UK finalist in the European awards and is one of 13 finalists which include Bosch’s... Read more »

£1 spent on quality provides £6 return, says report

July 2012

Quality management provides a sixfold return on investment on average and results in a 16-fold cost saving, according to a new report. For every £1 spent on quality, revenues can be increased by £6 and costs reduced by £16, according to the research by the Centre for... Read more »

Esther wins 2012 leisure graduate award

July 2012

Customer service is paramount in tourism and leisure.  In recognition of this, each year North of England Excellence awards a prize to the graduate at the University of Central Lancashire's School of Sport, Tourism and the Outdoors who gains the highest marks in the managing... Read more »

New version of Excellence Model for 2013

July 2012

A new version of the EFQM Excellence Model is to be launched later this year.  The 2013 version aims to ensure that the model stays in tune with the evolving needs of organisations - particularly with respect to sustainability, the development of future talent and a more... Read more »

How to deal with customer rage

May 2012

Customer rage is on the increase, fuelled in part by the prevalence of social media. Customers who have had their complaints ignored – or perhaps spent hours trying in vain to resolve matters through the company’s call centre – can now take their revenge by posting details... Read more »

Overcoming the fear factor in innovation

May 2012

Innovation has become a hot topic in the current climate as businesses seek new ways to achieve growth against a challenging economic backdrop.  However, according to new findings from the consultancy firm liveinnovation, the risk of failure is the key factor holding... Read more »

Milestone for Pete as he trains 200th assessor

May 2012

As training of assessors for the North of England Excellence Awards gets underway, a search through the archives has highlighted the key role they play. During the 18 years of awards, no fewer than 785 assessors have been involved.  The statistics were uncovered by our... Read more »

Linked in with Charlotte Gilbert, Head of Corporate Services, Eastlands Homes

May 2012

The first paid work was a Saturday job in a florists in my home town of Leeds. I loved working with flowers and I learned a lot about people - florists see customers at some of their happiest and some of their saddest times. The owner taught me how to arrange flowers properly... Read more »

Removing the barriers to new business

April 2012

Why do so few companies excel in customer service? And why do some companies do well when others fail?  Customer service expert Professor John Murphy of Manchester Business School, one factor is that often too few people within an organisation take responsibility for the... Read more »

Linked in with Steve Willson MBE, Performance Manager at SABIC

March 2012

What was your first job? In 1985 after leaving school/at the age of 17, I joined the army as a vehicle mechanic. During my 22 years in the forces I worked in locations around the World. I worked in a variety of roles ranging from commando forces to career management but... Read more »

John joins board after 18-year connection

March 2012

Former industrialist and headhunter John Marsh has joined the board of North of England Excellence - 18 years after his wife helped to found the organisation.  John, who was managing director of headhunters Robinson Keane until his recent retirement, previously spent 24... Read more »

Students learn the secrets of improving performance

March 2012

It's never too early to introduce budding business people to the principles of quality management. A group of A-level business studies students spent a day with specialist cable manufacturer Brand-Rex, one of the winners of the 2009 North of England Excellence Awards.  The... Read more »

Children's charity steps up a level

March 2012

A Hull charity which works with children, young people and families has been awarded three stars in the Recognised for Excellence (R4E) programme.  Child Dynamix runs a range of services for children and young adults, including day nurseries, children's centres and after... Read more »

New member company has lots of bottle

March 2012

One of the UK's largest manufacturers of bottles for the consumer goods industry, has joined North of England Excellence as a Partner Member.  ALPLA UK (Port Sunlight) employs 98 people at its plant in Port Sunlight, Wirral, manufacturing bottles to for laundry liquids and... Read more »

Improve your skills by becoming an awards assessor

March 2012

Managers and consultants have a unique opportunity to improve their performance management skills by becoming an assessor for this year's North of England Excellence Awards.  We are currently seeking volunteers to help assess applications. Assessors undergo training, then are... Read more »

Free events show how to create a winning business

March 2012

How do you create a truly excellent business? How do you cut costs, increase revenues and improve quality? A new series of events from North of England Excellence will bring together northern business leaders to answer that question. The half-day seminars will take place in... Read more »

Why companies still spend time on unnecessary tasks

March 2012

'Doing more with less' has become a mantra for business in the current climate. It could be argued that organisations which have survived the biggest economic downturn in living memory have already made great strides in cutting costs and improving efficiency.  However... Read more »

Why customer satisfaction is not enough

March 2012

Jennifer Walmsley reveals the latest thinking on customer service Keeping the customers happy has always been seen as the key to a successful business. But according to customer service expert Jennifer Walmsley, amongst businesses which aspire to be leaders in their field,... Read more »

Toolkit sets the standard for care sector

March 2012

Disclosures about patient abuse and the financial problems facing the Southern Cross group have cast a cloud over the care homes sector recently. So it's good to know that many care providers are passionate about quality and use the Excellence Model to improve their... Read more »

YPO gains Commitment Marque

March 2012

Yorkshire Purchasing Organisation (YPO), the public sector buying organisation, is the latest body to be awarded the Commitment Marque of Excellence. The award is part of the Marques of Excellence scheme which provides a stepped approach to self-assessment and improvement.... Read more »

Helping businesses to 'pinch with pride'

March 2012

Linked in with Ian May: Business Excellence Consultant, Siemens What was your first job? Having trained as a physicist, I got a job as a Research Engineer with GEC in Lincoln, developing radar systems for aeroplanes.  How did you get your current role? I held a... Read more »

February Newsletter

March 2012

Launch of the Care Sector Excellence Toolkit The Excellence Toolkit for the Care Sector has been successfully launched following a pilot with NoEE members, Community Integrated Care (C-i-C).  Following the success of the generic Toolkit, with the help of C-i-C we... Read more »

Values shine through behind the scenes at Virgin

February 2012

Values are behind the success of Virgin Trains and nowhere are those values more in evidence that at the Virgin Trains Talent Academy in Crewe. North of England Excellence members were given an inside view of the academy at the latest in our series of Sharing Best... Read more »

Masterclass 5 – Using Excellence to Create High Growth

February 2012

Thursday 23rd Februaury 2012, Flexible Meetings Contemporary Space (situated between J21 & J1a of the M6 motorway and near the M62 J11, 8.00am-11.00am. This 'How To' masterclass will be delivered by Dave Rusk from North of England Excellence (NoEE). NoEE is a... Read more »

Secret of overcoming resistance to change

February 2012

Have you ever heard a new initiative announced and thought, ‘that will never work here’? Or been frustrated because staff won’t adopt new ways of working and new ideas? Then you are not alone. Over 50 per cent of change initiatives fail, according to consultant David... Read more »

Duo in world's top 30

January 2012

Two North of England Excellence team members have been approved as EFQM Licensed Advisors. Dave Rusk and Pete Macartney are amongst only seven EFQM Licensed Advisors in the UK and fewer than 30 in the world. According to the EFQM, Licensed Advisors are experts in... Read more »

School provides a lesson in lean

January 2012

A primary school has reduced admin time by 25 per cent through the use of lean methodologies. Llywelyn Community Primary School in Rhyl is believed to be one of the first schools in the UK to have implemented lean techniques. It is now continuing to use lean and process... Read more »

Awards for the North's outstanding businesses

January 2012

Companies that can demonstrate excellence in all areas of their business are being invited to apply for the 2012 North of England Excellence Awards. The Excellence Award is one of the highest accolades any business can achieve and is awarded to those which can demonstrate... Read more »

Benefits of becoming a partner member

January 2012

2012 sees the introduction of a new North of England Excellence membership category, that of Partner Member, and enhanced benefits for members at all levels. Joint membership of North of England Excellence and the British Quality Foundation starts at just £275 plus VAT for... Read more »