The Excellence Toolkit
What’s involved in using the Excellence Toolkit?
The programme involves 3 stages – Introduction, Consensus and Action Planning and your team will be supported through each stage by an expert Facilitator:
(1) When you have recruited your team (a cross section works best), your Facilitator will guide you through a half day Introduction to explain how to complete the Excellence Toolkit booklet
(2) Consensus – the team comes together for a day long workshop where, supported by your Facilitator, people reach a consensus on what you do well, where you might be able to improve and a score
(3) Action Planning – This half day session helps you “make sense” of the findings from Consensus by grouping the detail into improvement themes and building realistic and achievable action plans.
NB: To make the service effective and value-adding, The Excellence Toolkit is designed to focus on practical and relevant work, not education or theory. Time is precious, and needs to be managed carefully.
When you have completed the programme and started to manage, in a systematic way, your proritised improvement projects, you can apply for the Commitment Marque of Excellence. Subject to a short visit by an independent validator, accreditation will give you a framed certificate and use of a logo to use on promotional literature and stationery.
